Why am I disconnected from the game?

Disconnecting from the game is usually caused by unstable internet connections. Having a steady internet connection is very important to pla...

What can I do to improve my connection to GamePoint?

Disconnects from the game are usually caused by unstable internet connections. Having a steady internet connection is very important to play...

Why can I only watch one video ad (or no more videos)?

The number of available video ads can vary per player. If you can only watch one video — or none at all — it may be due to one of the follow...

Why did I not receive my spin/gift?

Only one gift claim is allowed per IP addressWith friends and family members playing GamePoint in the same household, the more the merrier! ...