How do I update the app?

Keeping your app up to date ensures you have access to the latest features, bug fixes, and performance improvements. Updating regularly help...

Why am I disconnected from the game?

Disconnecting from the game is usually caused by unstable internet connections. Having a steady internet connection is very important to pla...

What can I do to improve my connection to GamePoint?

Disconnects from the game are usually caused by unstable internet connections. Having a steady internet connection is very important to play...

What should I do if my game freezes?

If your game freezes, stops responding, or gets stuck loading, the problem is often related to your internet connection, browser, app, or de...

The Bingo balls are no longer being drawn!

When you encounter a situation where there are no more balls coming out of the canister it is highly likely you will see a blue Wi-Fi symbol...

There is a slight delay when daubing the numbers on my Bingo card!

Daubing your numbers should happen instantly, but there are times when you may experience a small delay. This is usually caused by an unstab...

I won a Bingo but did not get my Coins!

In automatic daubing games it is possible for someone to join or buy a card in the middle of the round and instantly win a Bingo on a number...

What Happens During Maintenance?

Maintenance explanationWe schedule maintenance to keep gameplay smooth, fair, and secure. While we work to minimize downtime, brief interrup...