How do I update the app?

Keeping your app up to date ensures you have access to the latest features, bug fixes, and performance improvements. Updating regularly help...

Why am I disconnected from the game?

Disconnecting from the game is usually caused by unstable internet connections. Having a steady internet connection is very important to pla...

What can I do to improve my connection to GamePoint?

Disconnects from the game are usually caused by unstable internet connections. Having a steady internet connection is very important to play...

Stuck on the Loading Screen?

Nothing is more annoying than a game not loading. Thankfully, there are steps you can take to resolve games that are stuck in the loading sc...

The game feels sluggish and slow!

When the game feels slow or has delays it can often be caused by outdated memory or graphic / video card drivers. Those require an update to...

The Bingo balls are no longer being drawn!

When you encounter a situation where there are no more balls coming out of the canister it is highly likely you will see a blue Wi-Fi symbol...

The Bingo balls come out at the same time!

When you suddenly see multiple balls being drawn at the same time it usually means your connection got restored and the game was able to dra...

What to do when the spin/gift timer is stuck?

Are you trying to claim your Extra Bonus Gift but the gift timer is frozen? We can imagine your frustration. Luckily, there is an easy way t...

There is a slight delay when daubing the numbers on my Bingo card!

Daubing your numbers should happen instantly, but there are times when you may experience a small delay. This is usually caused by an unstab...

There is a slight delay when daubing the numbers on my Bingo card!

Daubing your numbers should happen instantly, but there are times when you may experience a small delay. This is usually caused by an unstab...

I won a Bingo but did not get my Coins!

In automatic daubing games it is possible for someone to join or buy a card in the middle of the round and instantly win a Bingo on a number...

What Happens During Maintenance?

Maintenance explanationWe schedule maintenance to keep gameplay smooth, fair, and secure. While we work to minimize downtime, brief interrup...

I have difficulties installing GamePoint Play!

Since December 2020, Flash is no longer supported by any web browser. Therefore GamePoint developed GamePoint Play, a new place to play Game...

System Requirements: What do I need to play?

To enjoy the GamePoint website and games to the fullest, your computer system should meet these basic requirements:Internet Connection: Make...

How do I report a bug?

At GamePoint we thoroughly test and retest all our releases before they go public to make sure there are no bugs in the game. Even with all ...