To ensure compliance with regulations in some countries, we have certain limitations on cancelling VIP or SuperVIP memberships that have been used for some time (varies by country). GamePoint offers a hassle-free refund policy for memberships within one week of purchase (with a minor administration fee of $4.00). After the initial week has passed, we unfortunately cannot provide refunds for memberships, but we hope you continue to enjoy the benefits of your VIP or SuperVIP membership.