If you're experiencing loading or performance issues, our support team may ask you to share your computer specifications. This helps us investigate the issue and determine whether your device could be contributing to it.

Choose the instructions below for your device.

Windows

Option 1: System Information

1. Press the Windows key and R at the same time.

2. Type msinfo32.

3. Press Enter.

A window will open with information about your computer.

Option 2: Settings

1. Open Settings.

2. Click System.

3. Click About.

You will see information about your device, such as your processor, memory (RAM), and Windows version.

Option 3: Task Manager

1. Press Ctrl + Shift + Esc.

2. Click the Performance tab.

You will see information about your computer's hardware.

macOS

Option 1: About This Mac

1. Click the Apple menu  in the top-left corner of your screen.

2. Select About This Mac.

You will see an overview of your Mac.

Option 2: System Information

1. Hold down the Option key on your keyboard.

2. Click the Apple menu .

3. Select System Information.

You will see detailed information about your Mac.

How Do I Take a Screenshot?

Windows

1. Make sure the computer specifications are visible on your screen.

2. Press the Print Screen (PrtScn) key on your keyboard.

3. Open Paint.

4. Press Ctrl + V to paste the screenshot.

5. Save the file.

macOS

1. Make sure the computer specifications are visible on your screen.

2. Press Command (⌘) + Shift + 3.

3. The screenshot will automatically be saved to your desktop.

How Do I Send the Screenshot?

1. Open the chat window where you're speaking with our support team.

2. Click the paperclip icon.

3. Select the screenshot you saved.

4. Send your message.

Once we receive the screenshot, we'll review the information and continue investigating the issue.