Received the Wrong Product After Purchase?

Didn’t get what you expected?

If you believe you received the wrong product after a purchase, don’t worry—this is usually not a technical issue. In most cases, the correct item was delivered, but there may have been a misunderstanding during the purchase process.

Why this can happen?

All purchases are delivered exactly as selected at checkout. Differences usually happen when a different product was chosen than intended.

Common situations :

Here are the most frequent reasons for confusion:

  • Shop vs Deal/Promotion : Shop offers and special deals may look similar but can include different amounts or bonuses

  • Coins vs Bingo Cards : Some purchases provide coins, while others give Bingo Cards directly

  • VIP vs SuperVIP : These are different memberships with different benefits

  • Subscription duration : For example: weekly vs monthly subscriptions

  • Offer content misunderstanding : The full content of an offer may not always be noticed before purchase

How to check what you purchased?

Checking payments on Web :

  1. Go to the website and make sure you are logged in

  2. On the Home screen, click on your avatar in the upper right corner.

  3. Select Account

  4. Open the Transactions section

  5. Review your completed purchases

Checking payments on Mobile (Android & iOS) :

Purchases made on mobile are processed through your device’s store:

Android (Google Play) :

  1. Open the Google Play Store

  2. Tap your Profile icon

  3. Go to Payments & subscriptions

  4. Tap Budget & history or Purchase history

iOS (App Store) :

  1. Open Settings

  2. Tap your name (Apple ID)

  3. Tap Media & Purchases

  4. Tap View Account

  5. Tap Purchase History

You will see a list of your recent purchases. You should also receive a confirmation email from Google or Apple after each purchase.

Checking payments on Amazon:

Amazon Account:

  1. Go to the Amazon website

  2. Log in with your account

  3. Go to Your Orders

  4. Look for your Appstore or in-app purchase

You will see your order details there.

Amazon Appstore:

  1. Open the Amazon Appstore

  2. Go to Account or My Apps

  3. Look for Purchase history or Transactions

Checking payments on Microsoft:

  1. Sign in to the Order History page with your Microsoft account

  2. Go to Payment & billing

  3. Select the order

  4. Choose "Order details" to view, print, or download your receipt

Still unsure?

If you’re not certain about your purchase, please contact our support team and provide:

  • Payment ID / Order number / Transaction ID

  • Screenshot of your receipt (if possible)

  • A short description of the issue

Important to know :

  • Purchases are delivered as selected at checkout

  • Refunds or changes are not always possible

  • Each request is reviewed individually

Tip:

Always take a moment to review the offer details before confirming a purchase to avoid confusion.