Disconnecting from the game is usually caused by unstable internet connections. Having a steady internet connection is very important to play online games.

Momentarily losing your connection can result in missing specific game information and trigger a lost-connection overlay or blue Wi-Fi symbol. The stability of your connection is more important than the speed of your connection. If the connection becomes unstable you might lose connection to the game.

We will always try to re-establish the connection with you, and once the connection has re-established, you will be able to continue the game.

Although infrequent, disconnections caused by GamePoint are characterized by all players in a room simultaneously losing connection. As this also causes visible errors from games not ending properly, GamePoint will return the stakes to affected players within 24 hours of the incident. Therefore, (short) disconnections in most cases are caused by the player's own internet connection.