If you are not seeing any promotions in GamePoint, it does not indicate a problem with your account. Promotions are dynamic, personalized, and time-bound. They rotate across the player base and may not always be visible to every player at the same time. Promotions are delivered based on a mix of timing, personalization, and availability.

Why Promotions May Not Be Available

There may be no active offer currently assigned to your account. Promotions do not run continuously, and there are natural gaps between campaigns. If you previously saw a deal that has disappeared, it most likely expired and was automatically removed. Because offers are personalized to in‑game behavior and activity, distribution varies between players and over time, so two players may see different offers or timing.

What You Can Expect

New promotions can appear at any time, so it helps to check back periodically. When an offer is available, it may be time‑limited, and you may benefit from acting while it is visible. Offer type and frequency can change based on your gameplay patterns. Not seeing promotions is normal and does not indicate a technical issue with your account.

Support cannot manually activate, extend, change, or assign promotions. They also cannot predict when your next promotion will appear or guarantee that a specific promotion will return.