If your payment did not go through, it usually means that the payment was declined by your bank, payment provider, or device settings.

This can happen for different reasons depending on how you tried to pay.

Common reasons why payments fail

Below are the most common reasons across all payment methods:

Not enough funds
Your account may not have enough balance to complete the purchase.

Incorrect payment details
For example:

  • Wrong card number

  • Incorrect expiration date

  • Wrong security code (CVC/CVV)

Bank declined the payment
Your bank may block the transaction for security reasons. This is one of the most common causes.

Sometimes the bank does not provide a clear reason.

Security or fraud checks
Payments can be declined if they are flagged as unusual or potentially unsafe.

This can happen if:

  • It’s your first purchase

  • The amount is higher than usual

  • You are using a new device or location

Authentication required
Some payments require additional verification (such as 3D Secure or app confirmation).
If this step is not completed, the payment may fail.

Payment method specific reasons

Credit card / debit card

  • Card is expired

  • Card is not enabled for online payments

  • Spending limit has been reached

PayPal

  • Payment method linked to PayPal has insufficient funds

  • PayPal blocked the transaction for security reasons

  • Payment needs additional approval in PayPal

Mobile payments (Android / iOS)

  • App Store / Google Play account has restrictions

  • Payment method is not valid or outdated

  • Additional verification was not completed

SMS / carrier billing

  • Your mobile provider does not support payments

  • Carrier billing is disabled on your phone plan

  • You have reached your spending limit with your provider

  • You did not confirm the payment via SMS

  • Your number is blocked for premium services

Paysafecard

  • Not enough balance on your Paysafecard

  • The code was entered incorrectly

  • The Paysafecard has already been used

  • Online payments are restricted on your Paysafecard account

  • Regional or currency restrictions apply

Website payments (credit card, iDEAL, etc.)

  • Payment was interrupted (browser closed, connection issue)

  • Bank declined the transaction

  • Payment method not supported in your region

What can I do to fix it?

You can try the following:

  • Double-check your payment details

  • Make sure you have enough funds

  • Try the payment again

  • Use a different payment method

  • Contact your bank, PayPal, or mobile provider

Seeing an error message?

If you see an error message during your purchase, please take note of it or make a screenshot.

This helps us understand what went wrong. Some errors may be caused by a temporary technical issue in the shop or during the payment process.

When contacting support, include:

  • The exact error message, or a screenshot

  • The payment method you used

  • The date and time of the attempt

With this information, we can investigate the issue more effectively and help you faster.