Didn’t receive your purchase? We’ll help you check it.
If you made a purchase on our website but didn’t receive your Coins, VIP, Bingo Cards, or other products, first check whether the payment appears in your transaction history.
Step 1: Check your transaction history
You can find your website transactions in the Servicepoint:
Click your avatar
Go to Account
Open the Transactions section
If your payment is listed there, the purchase was registered on your account.
Step 2: Check if the products were added
Please check the product connected to your purchase:
Coins: check your Coin balance
VIP: check your VIP status in-game
Bingo Cards: check your Bingo Card inventory
Other products: check the relevant inventory or feature
Some products may take a short moment to appear.
Step 3: Contact support
If the payment is listed but you still did not receive the products, contact support and include:
The date of the purchase
The purchased offer or product
The payment amount
Your Payment ID (this can usually be found in your bank statement, PayPal, or credit card transaction)
A screenshot of the transaction, if possible
Once we receive this information, we’ll check your payment and help you as quickly as possible.
Good to know
Website payments can be checked directly in your Servicepoint transaction history. This helps us confirm the purchase faster.