Didn’t receive your purchase on iPhone/iPad?

Didn’t receive your purchase? We’ll help you resolve it.

If you made a purchase through the Apple App Store but didn’t receive your Coins, VIP, or other products, the payment may not have been fully processed on our side yet.

This can sometimes happen due to delays between Apple and our system.

Step 1: Double-check your account
Before contacting Support, please check if your purchase was already added:

• Coins → Check your balance

• VIP → Check your VIP status in-game

• Bingo Cards / Game Items→ Check your inventory

Sometimes products are delivered with a short delay.

Step 2: Find your receipt
If you still didn’t receive your purchase, we’ll need your Apple receipt to help you.

After every purchase, Apple sends a confirmation email to your Apple ID email address.

This email includes:

• The purchased item

• The amount paid

• A transaction ID / order reference

Step 3: Contact Support
Send us a message and include:

• A screenshot of your Apple receipt, or

• Your transaction ID

• What you purchased (Coins, VIP, etc.)

Once we receive this, we’ll locate your payment and make sure you receive your products as quickly as possible.

What happens next?

• We verify your purchase with Apple

• Once confirmed, we manually add your products if needed

• If there was a delay, we may include a small extra as an apology

Good to know

• Payments are handled by Apple

• In rare cases, confirmation reaches us with a delay

• Sharing your receipt helps us resolve your issue faster