Didn’t receive your purchase via Amazon?

Didn’t receive your purchase? We’ll help you resolve it.

If you made a purchase through the Amazon Appstore but didn’t receive your Coins, VIP, or other products, the payment may not have been fully processed on our side yet.

This can sometimes happen due to delays between Amazon and our system.

Step 1: Double-check your account
Before contacting Support, please check if your purchase was already added:

• Coins → Check your balance

• VIP → Check your VIP status in-game

• Bingo Cards / Gaem Items→ Check your inventory

Sometimes products are delivered with a short delay.

Step 2: Find your receipt or order ID
If you still didn’t receive your purchase, we’ll need your Amazon order details to help you.

After your purchase, Amazon provides a confirmation which includes:

• The purchased product

• The amount paid

• An order ID / transaction reference

This may be available via email or in your Amazon account.

Step 3: Contact Support
Send us a message and include:

• Your Amazon order ID, or

• A screenshot of your receipt / order confirmation

• What you purchased (Coins, VIP, etc.)

Once we receive this, we’ll locate your payment and make sure you receive your products as quickly as possible.

What happens next?

• We verify your purchase

• Once confirmed, we manually add your products if needed

• If there was a delay, we may include a small extra as an apology

Good to know

• Payments are handled by Amazon

• In rare cases, confirmation reaches us with a delay

• Sharing your order details helps us resolve your issue faster