I won a Payline but did not get my Slot Coins!

If you believe you should have won a Payline but did not receive the winnings, there is a chance you have encountered a technical problem. P...

Why am I disconnected from the game?

Disconnecting from the game is usually caused by unstable internet connections. Having a steady internet connection is very important to pla...

What can I do to improve my connection to GamePoint?

Disconnects from the game are usually caused by unstable internet connections. Having a steady internet connection is very important to play...

I have difficulties installing GamePoint Play!

Since December 2020, Flash is no longer supported by any web browser. Therefore GamePoint developed GamePoint Play, a new place to play Game...

The game feels sluggish and slow!

When the game feels slow or has delays it can often be caused by outdated memory or graphic / video card drivers. Those require an update to...

Why am I no longer seeing any Free Coin video ads?

The number of video ads is limited and dependent on the availability of the third-party provider who is responsible for showing the videos t...

System Requirements: What do I need to play?

To enjoy the GamePoint website and games to the fullest, your computer system should meet these basic requirements:Internet Connection: Make...

Why did I not receive my spin/gift?

Only one gift claim is allowed per IP addressWith friends and family members playing GamePoint in the same household, the more the merrier! ...

What to do when the spin/gift timer is stuck?

Are you trying to claim your Extra Bonus Gift but the gift timer is frozen? We can imagine your frustration. Luckily, there is an easy way t...