If you believe you should have won a Payline but did not receive the winnings, there is a chance you have encountered a technical problem. Please reach out to our Customer Support team so they can investigate the situation for you. We will need the time and date of the game and a screenshot with the last spin results in order to assist you adequately.

If you provide us with this information, we can look up the games you’ve played during that time to confirm the Payline of the game in question.

Tip: Use the Windows button + Print Screen (PtrScr) button on the keyboard to quickly make a screenshot and save it to the Images folder.